Privacy Policy

Last updated 12 August 2026

Effective date: 4 August 2026 Data fiduciary: Learner Aid Private Limited (CIN U85500MP2025PTC080618), trading as Learner Connect — 307, Third Floor, The Mark Building, 20-A Old Palasia, Saket Square, Tilaknagar, Indore 452018, Madhya Pradesh, India Grievance Officer: Riddhesh Neema — grievance@learneraid.com

1. What this covers

This policy covers the Learner Connect mobile app and the service behind it (our API and our AI counselling service). It applies to students and prospective students ("leads") who create an account.

Learner Connect is a brand of Learner Aid Private Limited. Where this policy says "we", it means Learner Aid Private Limited.

2. What we collect

You provide it:

• Account and identity — name, email (verified by a one-time code), phone number, date of birth, gender, and a password stored only as a secure hash.
• Study profile — education history (institutions, grades, backlogs), work experience, referees, test scores (IELTS, TOEFL, GRE, GMAT, SAT and similar), target degree, preferred countries and fields of study, and intake plans.
• Travel and identity documents — passport number and expiry, visa history including refusals, and the documents you upload (transcripts, certificates, passports) as PDF, JPG, PNG or DOC files.
• Financial context — a tuition budget band, funding source, and the details you enter in an education-loan request such as amount and collateral type. We are not a lender. We do not collect bank credentials, card numbers or credit scores, and no payment is ever taken in the app.
• Messages — your conversations with your counsellor and our service teams, meeting requests, and what you send to the AI counsellor.
• Voice — if you use voice input, the audio clip leaves our systems and is sent to a speech-to-text provider to be transcribed. Section 4 names who that is. The resulting text is kept with your chat history. The clip is not stored on our application servers, and we require the provider by contract to use it only to produce the transcription. Anything you say in the clip is transmitted as spoken, so please do not read out details you would not type.

Collected automatically:

• Device basics — your platform (iOS or Android) and, if you allow notifications, a push token issued by Apple or Google.
• Log data — your IP address and records of requests to our servers, kept briefly for security, rate-limiting and debugging.

We do not collect your precise location, your contacts, your photo library, or any advertising identifier, and the app contains no advertising or cross-app-tracking software.

3. What we use it for

• Matching you with counsellors, universities, courses, and any service you ask for (visa assistance, education-loan facilitation, accommodation, test preparation, application writing, transcript evaluation, exam vouchers).
• Answering your questions through the AI counsellor.
• Operating your document checklist and your applications.
• Sending notifications you have allowed, such as counsellor replies and application updates.
• Security, fraud prevention, and compliance with the law.

We do not sell your personal data, and we do not use it for third-party advertising or cross-app tracking.

4. AI counsellor

Answers marked as AI are generated by software. They can be wrong or out of date, and they are not immigration, legal, or financial advice.

What we send to generate an answer

To answer your question, we send your conversation to an external large-language-model provider, along with context about your journey — the stage you are at, and the courses and universities you are considering or have applied to.

We do not send your name, email address, phone number or date of birth. These are removed automatically before your message leaves our systems.

Automated removal is thorough but cannot be guaranteed perfect: if you type a direct identifier into the middle of a message, it may travel with that message. We do not ask the provider to identify you, we do not send anything that links the conversation back to your account, and the provider is bound by contract not to use what it receives for its own purposes or to train its models.

Who these providers are. We route requests to whichever model is best suited, so more than one provider may be involved over time. We currently use, or may use:

• Google (Gemini) — models, and the only provider that sees your documents
• Groq — models
• Anthropic (Claude) — models
• Microsoft Azure, including open models such as DeepSeek hosted on Azure
• OpenRouter — not a model provider. It is a router: we send a request to OpenRouter and it passes it to one of the providers above. It therefore handles the request in transit.
• Sarvam — speech-to-text only. If you use voice input, your audio clip goes here to be transcribed. Sarvam receives the clip and nothing else about you.

Where a model is used through Microsoft Azure, your data is processed by Microsoft under its terms and does not go to the organisation that originally built the model.

The rule we apply when choosing a model. We only use models that do not retain your data and do not train on it. Where we route through OpenRouter, its account controls are set to refuse any endpoint that stores or trains on what we send, so a model that fails that test cannot be reached rather than being used quietly. If a provider changes its terms so that it no longer meets this rule, we stop using it.

These providers receive only the de-identified conversation described above. Your uploaded documents are sent only to Google, never to the others. Each provider acts as our processor and is bound by its own published terms for business use; you can read those terms on each provider's website. We keep this list current — if you want to know which providers are in use at a given moment, ask the Grievance Officer.

Documents

When a document you upload needs to be read — to check a passport or a transcript — the file is sent to Google's Gemini API. We use Google's paid service, under which Google's own terms state that it does not use your prompts or files, explicitly including documents, to improve its products; that it retains them only briefly to detect abuse and meet legal obligations; and that it acts as a data processor under Google's Data Processing Addendum. Google cannot use your documents for its own purposes or to train its models.

You can report any AI answer from inside the chat and a person reviews it.

5. Who we share it with

• Your counselling team — your assigned counsellor and the staff handling a service you requested, limited to the data that service needs.
• Universities, colleges and evaluation bodies — when you ask us to prepare or submit an application or an evaluation, we share the profile information and documents that application requires with the institution or body concerned. It may be located outside India and will handle your data under its own policies.
• Service partners you engage through us — for example lenders for a loan request, housing providers, or test-preparation providers. Only the details needed for that request, and only once you have started it.
• Processors — Amazon Web Services (hosting and file storage), our email and one-time-code delivery provider, Apple and Google for push notification delivery, and the AI providers listed in section 4 — Google, Groq, Anthropic and Microsoft Azure for generating answers (documents go to Google only), OpenRouter as the router that carries requests in transit, and Sarvam for transcribing voice input. Processors act under contract and may not use your data for their own purposes.
• Authorities — where the law requires it.

6. Where your data lives, and how it is protected

Your data is stored on Amazon Web Services infrastructure in the United States (us-east-1). If you are in India, this means your personal data is transferred outside India for storage and processing; we rely on the transfer permissions of the Digital Personal Data Protection Act, 2023 and on our contracts with processors.

Everything is encrypted in transit with TLS. Documents you upload are stored in Amazon S3 with server-side encryption at rest. Your Learner Connect account password is stored only as a secure hash and is never held in readable form; where we hold credentials for a university application portal or an applicant email account on your behalf, we hold them solely for that purpose and never display them in the app. Session tokens are held in your device's secure storage and are removed when you sign out. Access to your data inside the company is role-scoped, so staff see only what their role requires.

7. How long we keep it

While your account is active, we keep your data for as long as you use the service.

When you delete your account — in the app under Profile, or on the web at learnerconnect.ai/account/delete — your account is deactivated immediately and your data is permanently deleted after a 30-day grace window, by an automated job. The grace window exists so an accidental or disputed deletion can be reversed.

We keep records we are required by law to keep, such as financial and tax records, for the period the law requires, even after your account is deleted. Those records are kept only for that purpose.

8. Your rights and controls

• Access and correction — view and edit your profile in the app at any time.
• Deletion — delete your account in the app under Profile, or at learnerconnect.ai/account/delete. That web page works without the app, so you can delete your account after uninstalling.
• Notifications — turn them off at any time in your device settings.
• Consent withdrawal and grievances — email the Grievance Officer at grievance@learneraid.com. We will acknowledge your request within 24 hours and respond within 7 days, and in any event within the period the DPDP Act and its rules allow. Please write from the email address registered to your account so that we can identify you. If you are not satisfied, you may escalate to the Data Protection Board of India through its complaints portal.
• Breach notification — if a personal data breach is likely to affect you, we will tell you without delay through the app or your registered email — describing what happened, its likely impact, what we are doing about it and what you can do — and will report it to the Data Protection Board as the rules require.
• Nominee — under the DPDP Act you may nominate someone to exercise your rights if you die or become incapacitated. Email the Grievance Officer with your nominee's name and contact details and we will record it against your account.

9. Children

You must be 18 or older to create an account, and the signup flow refuses a date of birth under 18. If we learn that an account belongs to someone under 18, we will delete it.

We intend to serve younger students in future. Before we do, we will add the verifiable parental-consent step the Digital Personal Data Protection Act, 2023 requires, and this policy will be updated to describe exactly how it works.

10. Changes

We will post changes on this page and, for material changes, notify you in the app.

11. Contact

Learner Aid Private Limited (CIN U85500MP2025PTC080618) · 307, Third Floor, The Mark Building, 20-A Old Palasia, Saket Square, Tilaknagar, Indore 452018, Madhya Pradesh, India · support@learnerconnect.ai · Grievance Officer: Riddhesh Neema, grievance@learneraid.com