Last updated 12 August 2026
Effective date: 4 August 2026
These Terms of Service ("Terms") constitute a legally binding agreement between Learner Aid Private Limited (CIN U85500MP2025PTC080618), a company incorporated under the Companies Act, 2013 and having its registered office at 307, Third Floor, The Mark Building, 20-A Old Palasia, Saket Square, Tilaknagar, Indore 452018, Madhya Pradesh, India, trading as Learner Connect ("Learner Connect", "we", "us" or "our"), and you, the person accessing or using the Services ("you" or "your").
By accessing or using the Services, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, you must not use the Services.
1.1 Definitions. In these Terms:
1.2 Interpretation. Clause headings are for convenience only and do not affect interpretation. "Including", "includes" and "in particular" are without limitation. References to a statute include that statute as amended or re-enacted. The singular includes the plural and vice versa.
2.1 What we provide. The Services assist students in planning and pursuing higher education, and comprise the creation of a student profile, discovery of universities and courses, communication and meetings with a counsellor, access to an AI counsellor, document management, and the Value-Added Services.
2.2 Value-Added Services. The Value-Added Services are visa assistance, education-loan facilitation, accommodation assistance, test preparation, application writing, transcript evaluation and examination vouchers.
2.3 Our status. We are an education technology company and an education consultancy. We are not a university, a college, a bank, a non-banking financial company, a lender, a landlord, an examination body, a government department or an immigration authority, and we do not act as agent for any of them in any manner that binds you. Decisions concerning admission, visas, loans, scholarships and accommodation are made solely by the institutions concerned, in accordance with their own rules and criteria.
3.1 Eligibility. You must be at least 18 years of age to use the Services.
3.2 Accurate information. You must provide accurate, current and complete information when registering and must keep that information up to date.
3.3 Account security. You must keep your Account credentials confidential. You are responsible for all activity conducted through your Account.
3.4 Deletion. You may delete your Account at any time through the application under Profile, or at learnerconnect.ai/account/delete. Deletion deactivates your Account with immediate effect, and your data is permanently erased after a 30-day grace period, save for records we are required by law to retain.
4.1 Nature of counselling. All counselling provided through the Services, whether by a human counsellor or by the AI counsellor, constitutes guidance only.
4.2 No guaranteed outcome. We do not guarantee admission to any institution, the grant of any visa, the sanction of any loan, the award of any scholarship, the availability of accommodation, or any other outcome. All such decisions rest with universities, embassies, consulates, lenders and Third-Party Providers.
4.3 Verification. You must verify all material information — including deadlines, fees and immigration requirements — against the official source before acting upon it.
4.4 No collateral assurances. Only these Terms, the Privacy Policy and any written service agreement executed between you and us constitute our agreement. No counsellor or other representative has authority to vary these Terms orally, and no statement made in any chat, call or meeting constitutes a representation, warranty or promise as to outcome.
5.1 Nature of AI output. Responses identified as AI-generated are produced by software and may be inaccurate, incomplete or out of date. They do not constitute professional immigration, legal, tax, medical or financial advice, and no advisor-client relationship arises from their use. You must not rely on AI output as the sole basis for any significant decision.
5.2 Processing by third parties. Generating a response requires your conversation to be transmitted to an external large-language-model provider; reading an uploaded document requires that file to be transmitted to Google's Gemini API; and voice input requires your audio recording to be transmitted to a speech-to-text provider.
5.3 De-identification and provider selection. Direct identifiers — your name, email address, telephone number and date of birth — are removed by automated means before a text conversation is transmitted to a language-model provider. That removal cannot be guaranteed perfect, and it cannot apply to a voice recording, which is transmitted as spoken; the Privacy Policy describes these limits. We use only providers that do not train upon what we transmit and that do not retain it beyond transient processing and short-term abuse monitoring. The Privacy Policy sets out this arrangement in full, including the identity of each provider.
5.4 Reporting. You may report an AI response through the application. We review all reports but do not undertake to respond to each individually.
6.1 Regulatory status. We are not registered or regulated immigration advisers. We are not regulated by the Immigration Advice Authority or the Office of the Immigration Services Commissioner in the United Kingdom, we are not registered with the Office of the Migration Agents Registration Authority in Australia, and we hold no immigration licence in any destination country.
6.2 Scope of what we provide. Our visa-related assistance is confined to administrative and logistical support, namely document checklists, assistance in assembling and formatting paperwork, appointment scheduling, timeline planning, and directing you to the published requirements of the relevant authority.
6.3 What we do not provide. We do not provide, and will not provide, immigration advice. In particular we do not offer any opinion on your eligibility or immigration status, do not recommend which visa route you should pursue, do not represent you before any immigration authority, and do not make any submission on your behalf. We levy no fee for immigration advice, as we do not provide it. Any fee relating to visa work is charged solely for administrative support.
6.4 Independent advice. For advice concerning your immigration position, you must consult an adviser licensed in the destination country. Requirements change without notice, and the official government source prevails over any information provided by us or generated by our software.
7.1 Our status. We are not a bank, a non-banking financial company, a lender or a deposit-taking institution, and we neither lend money nor arrange credit as your agent. We act solely upon your instructions in relation to any loan request. We are not an agent or lending service provider of any bank or non-banking financial company, and we operate no digital lending application on behalf of any lender.
7.2 Scope. Where you request assistance with an education loan, we introduce you to lenders and assist you in assembling documentation. The credit decision, the rate of interest, the sanctioned amount and all other terms are determined solely by the lender, under its own documentation and the rules of its regulator.
7.3 We do not handle loan funds. We do not at any time collect, hold, route or disburse loan monies. Any sanctioned amount is remitted directly between the lender and you or, where the lender so requires, the institution. If any person requests that loan monies be routed through us or into any account nominated by us, you must treat that request as fraudulent and notify us immediately.
7.4 Lender charges. Processing fees, documentation charges, insurance premiums, prepayment penalties, late fees and rates of interest are determined by the lender under its own documentation and are payable to the lender. We neither set nor receive those charges and are not liable for them or for any variation to them. You must review the lender's schedule of charges before executing any loan document.
7.5 Our own fees. Any fee for our work on a loan application is separate from any charge levied by the lender and is agreed with you in writing in advance under Clause 9. We levy no charge that has not been agreed with you in writing beforehand.
7.6 Your obligation. You must review the lender's documentation before executing it. The loan obligation is yours and not ours.
8.1 Direct payment. Amounts payable in respect of the Value-Added Services and related arrangements are payable directly by you to the Third-Party Provider concerned, and not through us. This includes tuition, application and registration fees and any other charge levied by a university, college or school; accommodation rent, deposits and agency fees; English-language and other test-preparation course fees; examination and voucher costs; transcript evaluation fees, including WES and ECE; visa, biometric and government fees; and any fee levied by a lender.
8.2 We operate no payment service. We do not collect, hold, route, convert or disburse monies on your behalf, and our systems are not configured to do so. The only monies we receive from you are fees agreed with you in writing for our own work under Clause 9.
8.3 Official channels. You must remit payment to each institution through that institution's own official channel, being the bank details published by the institution itself or its own payment portal. Where you use an international payment platform, your contract in respect of that transfer is with that platform and on its terms.
8.4 Fraud warning. We will never request that you remit tuition, a deposit or any fee to an account nominated by us, to a counsellor's personal account, or to any person claiming to collect on our behalf. Any such request is fraudulent. You must not comply with it and must notify us at support@learnerconnect.ai.
8.5 No endorsement of payment channels. We do not select, endorse or vouch for any bank, remittance service or payment platform, and we make no representation as to their fees, exchange rates, transfer times or security. Where our software or a counsellor identifies such a service, that is information only and does not constitute a recommendation.
8.6 No recall. As monies remitted by you to a Third-Party Provider do not reach us, we are unable to trace, recall, reverse or refund them. Only the institution paid, and the platform through which payment was made, are able to do so.
8.7 Third-party charges. Each Third-Party Provider determines its own prices and may vary them, impose additional fees or levy penalties at any time. We do not set, control, approve or receive those charges and are not liable in respect of them.
8.8 Estimates are not quotations. Any fee, tuition figure, living-cost estimate or aggregate figure displayed in the application, in a shortlist or communicated in a counselling discussion is an indicative figure derived from published sources and does not constitute a quotation. Such figures may be out of date or inaccurate, currency rates fluctuate, and the institution's own figure prevails in all cases. We are not liable for any difference between a figure indicated by us and the amount actually charged. You must confirm the applicable amount with the institution before committing funds.
9.1 Nature. The Value-Added Services are real-world services delivered by our team and by Third-Party Providers.
9.2 No in-application payment. No payment is collected within the application. A request for a service creates a request only, and any price displayed is indicative. Where a service carries a fee, that fee is agreed with you in writing and paid offline before work commences. Where no fee has been agreed with you in writing, no sum is payable by you.
9.3 Cancellation and refunds. You may cancel a paid service before work commences and receive a full refund. Where work has commenced, we refund the proportion not yet performed, less any sum already disbursed to a Third-Party Provider on your instructions and any government or third-party charge that is itself non-refundable. Where a Third-Party Provider delivers the service, that provider's refund terms govern its fee, and we will notify you of those terms before you commit. Refund requests must be sent to support@learnerconnect.ai and will be addressed within the timelines set out in Clause 18.
9.4 Non-refundable charges. Certain charges are inherently non-refundable once incurred, including university application fees, visa fees and issued examination vouchers. We will identify these before payment.
10.1 Contractual relationship. Third-Party Providers supply their services under their own terms, and your contract in respect of any such service is with that provider and not with us. In respect of any service supplied by a Third-Party Provider, our role is confined to introductions and logistical support.
10.2 No responsibility. We are not responsible for the acts or omissions of any Third-Party Provider, for any decision it makes concerning you, or for its failure to deliver a service. We may, at our discretion and without obligation, assist you in pursuing a complaint against such a provider.
10.3 Institutional information. Information concerning universities, courses, fees, rankings, deadlines and scholarships is derived largely from the institutions themselves and from public sources. Such information changes frequently and may be inaccurate or out of date. It is provided to assist you in shortlisting and does not constitute a statement of fact upon which you may rely. You must confirm any information material to your decision directly with the institution concerned.
10.4 External links. The Services may link to third-party websites. We do not control such websites and are not responsible for their content, products or privacy practices.
11.1 Ownership and licence. You retain ownership of your Content. You grant us a licence to store and process your Content for the purpose of providing the Services, as described in the Privacy Policy.
11.2 Your warranties. You must upload only Content that you are entitled to share, and must not upload unlawful, infringing or harmful Content. We may remove Content that breaches these Terms.
11.3 Accuracy of information. Information you provide must be true. Universities, embassies and lenders make decisions in reliance upon what you tell them, and a false statement or falsified document may terminate an application, invalidate a visa and, in certain jurisdictions, constitute a criminal offence. You are responsible for the accuracy of all information you provide to us and all material we submit upon your instruction. We do not verify the authenticity of your documents and are not liable for any consequence arising from information provided by you that was untrue, incomplete or out of date.
11.4 Feedback. Where you provide feedback or suggestions, we may use them to improve the Services without obligation to you.
12.1 Ownership. The Services — including the applications, the website, the software, the course and university database as compiled by us, our text and designs, and the Learner Connect and Learner Aid names and logos — belong to us or to our licensors.
12.2 Licence to you. We grant you a personal, non-exclusive, non-transferable, revocable licence to use the Services for your own education planning. That licence terminates when your Account terminates.
12.3 Restrictions. You must not copy, resell, sublicense, scrape, mine, or create a competing or derivative product from the Services or their data, or remove any proprietary notice, without our prior written permission.
13.1 Misuse. You must not misuse the Services. Misuse includes unauthorised access, scraping, reverse engineering (save to the extent permitted by law), abuse of the AI service through prompt-injection or attempts to extract other users' data, bulk automated querying, impersonation, and the submission of falsified documents.
13.2 Prohibited content. You must not host, upload, share or transmit any material that:
13.3 Consequences. We may remove such material and suspend any Account in breach of these Terms. The submission of falsified academic or identity documents results in immediate termination.
14.1 Indemnity. You shall indemnify us, and our officers and employees, against any claim or demand brought against us by a third party, and any penalty imposed upon us by an authority, together with the reasonable legal costs of defending it, arising from:
14.2 Exceptions and conduct. This indemnity does not apply to the extent that the claim arises from our own breach of these Terms, our negligence or our wilful misconduct. We will notify you promptly of any claim in respect of which we expect to rely on this Clause, and will not settle any such claim without first consulting you.
The Services evolve, and features may be modified or withdrawn. We aim to maintain high availability; however, the Services are provided on an "as is" and "as available" basis, and maintenance, outages and third-party failures may occur.
16.1 Amendment. We may amend these Terms, including where the Services change or the law changes. We will publish the amended Terms with a revised effective date and, where an amendment materially affects your rights, will notify you through the application or by email before it takes effect.
16.2 Acceptance. Continued use of the Services after an amendment takes effect constitutes acceptance of it. If you do not accept an amendment, you must cease using the Services and delete your Account.
16.3 No retrospective effect. An amendment does not apply retrospectively to a dispute that arose before it took effect.
17.1 Excluded losses. To the maximum extent permitted by law, we are not liable for indirect or consequential loss, for lost opportunity including a rejected application or refused visa, or for the acts or omissions of any Third-Party Provider. This exclusion does not apply to the extent that a lost opportunity results directly from our failure to exercise reasonable care and skill in performing a service for which you have paid us; such liability is instead subject to the limits in Clause 17.5.
17.2 Monies paid to third parties. We are not liable in respect of any sum paid by you to any person other than us, including a university, a lender, a landlord, a Third-Party Provider, an examination body, a bank or a payment platform. This exclusion applies however the payment was effected and whatever prompted it, including where payment followed an introduction, listing or reference made by us. It extends to the sum paid and to the failure, delay, insolvency, fraud or default of the recipient or of the channel through which payment was made, together with any exchange-rate movement or transfer charge.
17.3 Third-party charges. Clause 17.2 extends to charges levied upon you by a third party, including tuition, application, registration, accommodation, examination, evaluation, visa, government and lender fees, price increases and penalties, and to any difference between a figure indicated or estimated by us and the amount actually charged.
17.4 Exclusion, not limitation. Clauses 17.2 and 17.3 operate as exclusions and not as caps. Monies that never reached us fall outside the limits in Clause 17.5 rather than within them, as we cannot recover on your behalf that which we never held. These exclusions do not extend to our own fraud, our own wilful misconduct, our own negligence, or any liability the Consumer Protection Act, 2019 does not permit us to exclude. In respect of our negligence, our wilful misconduct and non-excludable liability under that Act, the limits in Clause 17.5 apply to the extent the law permits. Liability for fraud is neither excluded nor limited by these Terms.
17.5 Financial limits. Our remaining liability to you is limited as follows. A limit is a ceiling upon what a claim may reach and does not constitute an entitlement:
17.6 Alternative limits. Each figure in Clause 17.5 is a separate and independent provision. If a court or tribunal holds any figure unenforceable, the parties intend the next figure in the following sequence to apply in its place, each being severable from the others: in respect of limb (b), ₹1,00,000, failing which ₹2,00,000, failing which ₹5,00,000; and in respect of limbs (a) and (c), ₹5,00,000, failing which ₹10,00,000. Only where every alternative in a sequence is held unenforceable does that limb fall away.
17.7 Liabilities that cannot be excluded. Nothing in these Terms limits liability that cannot be limited at law, including liability for death or personal injury caused by our negligence, for fraud, or for any other liability the Consumer Protection Act, 2019 does not permit us to exclude.
18.1 Grievance Officer. Complaints must be addressed to our Grievance Officer:
Riddhesh Neema — grievance@learneraid.com Learner Aid Private Limited, 307, Third Floor, The Mark Building, 20-A Old Palasia, Saket Square, Tilaknagar, Indore 452018, Madhya Pradesh, India
18.2 Timelines. We will acknowledge your complaint within 24 hours, give you a reference number, and resolve it within 7 days of receipt. A complaint requesting the removal of content of a kind described in Clause 13.2 will be acted upon expeditiously and in any event within 36 hours, and a complaint concerning impersonation or non-consensual intimate imagery within 2 hours, or in each case within such shorter period as the law requires.
18.3 Data complaints. In respect of a complaint concerning your personal data, we observe the timelines prescribed by the Digital Personal Data Protection Act, 2023 and the rules made under it, and you may escalate the matter to the Data Protection Board of India.
18.4 Consumer complaints. In respect of a consumer complaint, you may also approach the consumer forum to which the law entitles you.
19.1 Termination by you. You may cease using the Services or delete your Account at any time.
19.2 Termination by us. We may suspend or terminate an Account that breaches these Terms, upon notice where practicable.
19.3 Survival. Provisions which by their nature survive termination — including the content licence in respect of records we are required to retain, the indemnity in Clause 14, our intellectual property rights under Clause 12, the limitations in Clause 17, and the dispute resolution provisions in Clause 20 — continue in force.
20.1 Governing law. These Terms are governed by the laws of India.
20.2 Escalation. Before commencing any proceeding, you should write to us at support@learnerconnect.ai so that the matter may be resolved directly.
20.3 Arbitration. Any dispute not resolved between the parties shall be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Indore, Madhya Pradesh, and the proceedings shall be conducted in English. The award of the arbitrator shall be final and binding upon both parties. Where you are a consumer within the meaning of the Consumer Protection Act, 2019, this Clause applies only if you elect arbitration after the dispute has arisen; nothing in it compels you to arbitrate.
20.4 Interim relief. Either party may apply to a court for interim or urgent relief, including injunctive relief, without awaiting the outcome of the arbitration.
20.5 Jurisdiction. Subject to Clause 20.3, the courts at Indore, Madhya Pradesh have exclusive jurisdiction.
20.6 Consumer rights preserved. Nothing in this Clause derogates from your rights as a consumer. If you are a consumer within the meaning of the Consumer Protection Act, 2019, you may bring your complaint before the consumer forum to which the law entitles you, notwithstanding anything in this Clause.
21.1 Severability. Each provision of these Terms is severable. If any provision is held invalid or unenforceable, it shall be severed and the remaining provisions continue in full force. Where a provision is expressed with alternatives — as in Clause 17.6 — severance of one alternative leaves the remainder of the sequence operative.
21.2 Entire agreement. These Terms, the Privacy Policy and any written service agreement executed between you and us constitute the entire agreement between the parties in respect of the Services and supersede all prior statements and understandings. You confirm that you do not rely upon any statement, promise or assurance not set out in them. Nothing in this Clause excludes liability for fraud or fraudulent misrepresentation.
21.3 Force majeure. Neither party is liable for any failure to perform caused by circumstances beyond its reasonable control, including natural disaster, epidemic, war, civil unrest, strike, fire, flood, failure of power or telecommunications, act of government, change in immigration or education policy, or the failure of a third-party platform upon which we depend. We will notify you where such an event affects a service for which you have paid, and will refund the portion we are unable to deliver.
21.4 No partnership or agency. Nothing in these Terms constitutes either party the agent, partner, employee or joint venturer of the other, or confers authority upon either party to bind the other.
21.5 Assignment. You may not assign or transfer your rights under these Terms. We may assign ours to a group company or to a purchaser of our business, provided your rights under these Terms are not thereby diminished.
21.6 Waiver. No failure or delay in exercising a right operates as a waiver of it.
21.7 Notices. We will send notices to the email address registered to your Account or through the application, and you are responsible for keeping that address current. Formal notices to us must be sent to the address in Clause 22, copied to support@learnerconnect.ai.
21.8 Language. These Terms are executed in English, and the English text prevails over any translation.
Learner Aid Private Limited (CIN U85500MP2025PTC080618) · 307, Third Floor, The Mark Building, 20-A Old Palasia, Saket Square, Tilaknagar, Indore 452018, Madhya Pradesh, India · support@learnerconnect.ai · Grievance Officer: Riddhesh Neema, grievance@learneraid.com
Privacy Policy · Terms of Service · support@learnerconnect.ai